WELCOME TO CUSTOMER CARE
We are happy to assist you with any question or request you may have. Use the links below to send us an e-mail.
Effective Date: May 5th, 2016
Mishansha has designated some data processors, including the Privacy Manager. We may collect personal data directly from individuals as well as automatically via their use of the Website, including:
(a) usage information: we may automatically collect information about your use of our Website through cookies, web beacons, and other technologies: your domain name; your browser type and operating system; web pages you view; links you click; your IP address; the length of time you visit our Website; and the referring URL, or the webpage that led you to our Website; access time; and device ID. We may combine this information with other information that we have collected about you. Usage data concerning your browsing of the Website, is processed to ensure that the Website works properly, to improve and operate the Website and for marketing purposes;
(b) information you provide: any data that you directly provide to us (including, without limitation, email address, personal details, password), such as when registering for a Mishansha account, making a purchase from us, posting content to the Website, are processed for acknowledging receipt of your requests and delivering the service, providing you with all necessary assistance and information in relation to the products;
(c) Shopping and purchases: by giving your express consent, you will allow Mishansha to process your data for analysing your spending habits and preferences, and enabling it to adapt its products and initiatives to your tastes and meet best your requirements.
(d) Other: In addition to the reasons set forth above, we may also use your information for the following purpose:
With your consent, for marketing purposes, namely, for sending you, through newsletters, emails, information and updates on products, sales, promotional campaigns, events and other initiatives promoted by Mishansha, also in collaboration with its business partners, and carrying out specific market researches.
To provide our Website and services.
To communicate with you about your use of our Website, to respond to your inquiries, to fulfil your orders, and for other customer service purposes.
To tailor the content and information that we may send or display to you, to offer location customization, and personalized help and instructions, and to otherwise personalize your experiences while using the Website.
To assist us in advertising our services on third party websites.
To better understand how users access and use our Website, in order to improve our Website and services, develop new services or products, to respond to user desires and preferences, and for other research and analytical purposes.
3) How your personal data will be processed; security
4) Obligatory or voluntary nature of providing the requested data
With the exception of the data related to your browsing activity, the provision on any other data collected through the Website for answering your requests, providing information, as well as for marketing purposes and for analysing your spending habits and preferences is free, voluntary and optional. Any failure by you to provide the data shall not limit your ability to browse the Website; however, if you do not provide us with personal information Mishansha will not be able to respond to your queries and requests for information, or send materials, updates, newsletters, invitations to the events organized by the Mishansha, and you will not be able to purchase product from our Website.
5) Disclosure of personal data
Mishansha communicates your data only as permitted by the law and as indicated below. We may disclose the information we collect, including personal information, as follows:
Disclosures to Service Providers. Mishansha may disclose information to service providers, third party vendors, contractors or agents who perform functions on our behalf, such as credit card processors, and software hosting or cloud services provider.
Affiliates. We may disclose the information we collect from you to our affiliates or subsidiaries; however, if we do so, their use and disclosure of your personally identifiable information will be subject to this Policy.
6) International Transfer
Mishansha, its affiliates, service providers and external data processors may be located outside of your country, state or province and, accordingly, your data may be transferred to such other jurisdictions and, thus, may be accessible to law enforcement and regulatory bodies in such other jurisdictions according to the laws applicable in such other jurisdictions.
7) Data subject’s rights
You may request information from Mishansha as to what personal data about you is held by Mishansha and how it has been used or disclosed, and you may request access to such data in an understandable form. You may also request correction or updating of your personal data. The data subject’s rights may be subject to exceptions, limitations or payment of fees, as authorized or required under applicable law.
8) Marketing Communications
With your consent, we may send marketing or promotional communications to you about our products and services we think may interest you. If you no longer wish to receive our newsletter and promotional communications email, you may opt-out of receiving them by following the instructions included in each newsletter. Please note that it may take up to 10 business days for us to process your email opt-out requests. If you opt-out of receiving emails about recommendations or other information we think may interest you, we may still send you e-mails about your account or any services you have requested or received from us.
9) Links to Other Websites.
Our Website may contain links to third-party websites. Any access to and use of such linked websites is not governed by this Policy, but instead is governed by the privacy policies of those third party websites. We are not responsible for the information practices of such third party web
10) Social Media Widgets.
11) Children Under 13.
The products and services of Mishansha are not targeted to or intended for children under the age of 13. If we discover that a child under 13 has provided us with personal information, we will delete such information from our systems.
12) Changes to this Policy.