We accept cancellation of orders before the product is shipped or produced. If the order is cancelled, you will get a full refund. If the order has already been shipped, we will not be able to cancel the order.
Returns (if applicable)
We accept returns of products shipped by us, and if there is a problem with the item due to our error (such as a wrong item or a low-quality item). To be eligible for return, your product must be unused and in the same condition as the product you received. It must also be in the original packaging.
If you need to return or exchange the goods, our acceptable return time is to provide return and exchange services within 15 days after the order is received. No returns will be accepted after the order receipt time exceeds 15 days.
Refunds (if applicable)
After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or reject your refund. If you are approved, we will process your refund and automatically apply the credit limit to your credit card or original payment method within 48 hours.
Late or missing refunds (if applicable)
If you have not received a refund, please check your bank account again first. Then contact your credit card company, it may take some time for your refund to be officially released. Next contact your bank. There is usually some processing time before refunds. If you have completed all of these actions but still haven’t received a refund, please contact us at firstname.lastname@example.org
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.